The Brain Box Crew will aim to Process all orders placed before 12pm the same day! We always use tracked delivery and provide a
tracking number if required!
Orders placed after 12pm will be processed the next day. Make sure you choose the best delivery method for you.
90% Orders are delivered in 24h!
Next day delivery doesn’t work on Saturdays and Sundays so please don’t email us on Sunday asking why your parcel is not with you and you make an order on Saturday. Post office is not working these days.
- Errors or Damage during Shipping of the Product, MUST be notified to us, via email, within 72 hours of the delivery date. Failure to do so will negate our liability in the matter.
- Cancelled / Returned Goods – once an order has been despatched you must return the goods within 14 days of receipt. Subject to goods being unopened, unused and all seals being intact a full refund less any Shipping charges will be given. Your acceptance of the Terms & Conditions of Trading means you agree to and understand the refund policy.
- For cancelled / returned goods please contact us by email itemising your Order Number.
- Non-United Kingdom / Overseas purchase of Brain Box Shop, products and services. Brain Box Shop, has NO knowledge of the legal status of its products and services nor import / duty / customs regulations in Non-United Kingdom / Overseas territories – as such all liability for therefore mentioned is at Consignees’ Risk.